Legal

Terms of Service

Last updated: 14 August 2026  ·  Effective: 14 August 2026

These Terms of Service ("Terms") form a legally binding agreement between you and Code Infinity (Pty) Ltd, the company that operates Eventora ("we", "us", "our"). By accessing or using the Eventora platform or this website, you agree to be bound by these Terms. If you do not agree, do not use the service.

These Terms are governed by the laws of the Republic of South Africa, including the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).

1. Definitions

  • "Platform" means the Eventora venue booking and operations software, accessible via the web.
  • "Client" means an organisation that has subscribed to the Platform under a separate service agreement.
  • "User" means any individual authorised by a Client to access the Platform.
  • "External Hirer" means a third party who submits a venue hire request through a Client's public hire portal.
  • "Content" means any data, text, files, or information submitted to the Platform.

2. Use of the platform

You may use the Platform only for its intended purpose — managing venue bookings, approvals, and operations — and only in compliance with all applicable laws. You must not:

  • Use the Platform for any unlawful purpose or in violation of any applicable regulation.
  • Attempt to gain unauthorised access to any part of the Platform or its underlying systems.
  • Upload or transmit malicious code, spam, or content that infringes third-party rights.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Platform.
  • Resell, sublicense, or otherwise transfer access to the Platform to any third party without our written consent.

3. Accounts and access

Clients are responsible for all activity that occurs under their account, including the actions of their Users. You must keep your login credentials confidential and notify us immediately at info@eventora.co.za if you suspect unauthorised access. We may suspend or terminate an account that we reasonably believe has been compromised or is being misused.

4. Client data and content

You retain ownership of all Content you submit to the Platform. By submitting Content, you grant us a limited licence to process, store, and display it solely to provide the service. We do not claim any ownership over your Content and will not use it for any purpose other than operating the Platform on your behalf.

You are responsible for ensuring that your Content and your use of the Platform comply with POPIA and any other applicable data protection laws, particularly where you collect personal information from External Hirers through the public hire portal.

5. Service availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, and we will endeavour to notify Clients in advance where downtime is expected to exceed 30 minutes during business hours. Unplanned outages will be communicated as promptly as possible.

6. Fees and payment

Subscription fees are agreed in a separate service agreement between us and each Client. Fees are invoiced as specified in that agreement. Where payment is not received within the agreed terms, we reserve the right to suspend access to the Platform after providing reasonable notice. All amounts are exclusive of VAT unless stated otherwise.

7. Intellectual property

The Platform, including its design, software, trademarks, and all associated intellectual property, is and remains the property of Code Infinity (Pty) Ltd. Nothing in these Terms transfers any intellectual property rights to you. The Eventora name and logo are trademarks of Code Infinity (Pty) Ltd.

8. White-label and customisation

Clients may configure the Platform with their own branding (logo, colours, subdomain, or custom domain) as permitted by their subscription. Any customisation is subject to our acceptable use policy and must not misrepresent the underlying service or impersonate another party.

9. Third-party integrations

The Platform integrates with third-party services including Xero, PayFast, SnapScan, Wonde, Google Calendar, and SMTP providers. These integrations are provided as a convenience; we are not responsible for the availability, accuracy, or terms of those third-party services. Your use of each integration is also subject to that provider's own terms and privacy policy.

10. Limitation of liability

To the maximum extent permitted by South African law (including the CPA where applicable):

  • The Platform is provided "as is" without warranties of any kind beyond those implied by statute.
  • We are not liable for indirect, incidental, or consequential loss arising from your use of the Platform, including loss of revenue, loss of data, or loss of business opportunity.
  • Our total aggregate liability for any claim arising under these Terms will not exceed the fees paid by the Client in the three months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.

11. Termination

Either party may terminate the service agreement by giving written notice as specified in that agreement. On termination, your access to the Platform will cease and we will make your Content available for export for a period of 30 days, after which it will be securely deleted.

12. Changes to these terms

We may update these Terms from time to time. We will notify active Clients by email at least 14 days before material changes take effect. Continued use of the Platform after that date constitutes acceptance of the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved by good-faith negotiation will be referred to the jurisdiction of the South African courts. If you are a consumer as defined by the CPA, you also have the right to refer a dispute to the National Consumer Commission or a relevant ombudsman.

14. Contact

Questions about these Terms should be directed to:

Code Infinity (Pty) Ltd
South Africa
Email: info@eventora.co.za